Support
SHIPPING
• We offer free delivery across the UAE on all orders.
• Orders require 1–2 business days for processing and handling before dispatch.
• Once shipped, delivery typically takes 1–5 business days, depending on your location within the UAE.
• A tracking number will be shared with you as soon as your order is dispatched.
Pre-orders follow their own delivery timelines, which are available on the product page.
Returns
Dead on Arrival (DOA)
• If your item arrives dead on arrival or non-functional, contact us at
📧 info@twistedminds.co immediately to arrange a replacement or refund.
• Products must be returned with all original items, including the box, manuals, and accessories. Missing items may result in partial deductions based on the value of the missing parts.
• Once we receive your request, the Twisted Minds team will respond within 24 hours or the next business day. You will be asked to complete the Return Merchandise Authorization (RMA) form or confirm the same via email.
Please print the RMA confirmation and place it inside your return shipment.
WARRANTY
• If your purchased merchandise develops a manufacturing fault or issue covered under warranty, contact us at info@twistedminds.co
• Warranty claims may be resolved via repair, replacement, or refund (as applicable).
• Returned products must include the original box and all accessories. Missing items may incur deductions.
• The Twisted Minds support team will respond within 24 hours or the following business day to guide you through the process.
Fourteen (14) Days Return Policy
• If you are not satisfied with your purchase for any reason, you may return the product within 14 days of the purchase date.
• Contact us at info@twistedminds.co to let us know whether you’d like a refund or replacement.
• Products must be returned with all original contents. Missing items may result in value deductions.
• Upon approval, please ship the item safely with your RMA form inside the package to our designated Twisted Minds return center.
• Return shipping will be covered by Twisted Minds when the purchase was made directly on our website.
If the purchase was made from a reseller, please return the item to the reseller, who will coordinate with the Twisted Minds team.
Refund and Returns
• The RMA process may take 1–3 business days for processing, and refunds will be issued back to your original payment method.
• Please allow 10–14 business days for the refund to appear in your account, depending on your bank or payment provider.
• All return items must include the original packaging and be properly secured for transit.
• Returned merchandise must have an authentic serial number (for electronics) and valid proof of purchase from the authorized reseller or our website.
Replacements
• Once your returned item is received and approved, a replacement will be shipped out.
• You will receive a shipment notification once it is processed.
• If the same model is unavailable, we may replace it with a similar or higher-spec model.
• Replacement delivery typically takes 3–5 business days after dispatch.
If the item was purchased through a reseller, they will handle the replacement process directly.
AUTHORIZED RESELLERS
Bahrain
Flat 14, Building 517, Road
3912, Block 939, Riffa / Al
Hajiyat, Bahrain
India
Regd. Off.: 64 FLR-5TH ,12/14, Maharashtra Bhavan, Bora Masjid Street, Off Bora, Bazar Street, Fort, Mumbai, Maharashtra India 400001
KSA
Trading Company, Wady Deerah Street Mohammadiya Warehouses, Warehouse No 12 Exit 17, Hai Al Sulai, Riyadh, K.S.A.
KUWAIT
Hawalli, Block-1, Ibn Khaldoon St., Luluat bin Khaldoon complex, Floor-1, Office-214, Kuwait.
QATAR
Misr Insurance Building, Office number 2CA, Building 226, Street 230, Zone 25, Najma Gulf Signal, Doha, Qatar.
TURKEY
Cumhuriyet Mah. D-100 Karayolu Cad. Adm Konaklama Sitesi Outlet Park Avm Blok No:374 IÇ Kapi No:63 Büyükçekmece, Istanbul, Turkey
UAE
UAE Regional Office, WH SHED 5, 6, 613-3 Street, Ras Al Khor Ind Area 2, Makani No. 34565 86247, P.O Box 79088, Dubai, U.A.E.
Cyprus
Cyprus Regional Office, WOrganize Sanayi 20.Sokak, Lefkoşa/ Kıbrıs, Cyprus.
+90 548 854 54 54 - +90 392 444 54 57
Frequently Asked Questions
Monitors
Are gaming monitors worth it?
100% yes. Gaming monitors have higher refresh rates and faster response times than standard displays. Not to mention, they have cooler designs that fit an ideal gaming setup. Don’t skimp out.
What is the best gaming monitor for me?
It depends on the PC specs, console and game genre. For example, for PC, gamers always look for a higher hertz, faster response time and panel type. However for the new consoles, 4K, 144Hz displays & HDMI 2.1 is the ideal choice.
What are the best monitors for PS5 & Xbox X?
Ideally a 4k, 144Hz monitor with HDMI 2.1
What is the best refresh rate for a gaming monitor?
The higher the better. For example, 144Hz is the bare minimum and a jump to 240Hz will show a substantial difference. However, the jump from 240Hz to 360Hz and above is not as noticeable and will demand much more performance to run games at those frame rates.
What is the best refresh rate for a gaming monitor?
The higher the better. For example, 144Hz is the bare minimum and a jump to 240Hz will show a substantial difference. However, the jump from 240Hz to 360Hz and above is not as noticeable and will demand much more performance to run games at those frame rates.
What are G-SYNC & Free Sync compatible gaming monitors?
AMD FreeSync and Nvidia G-Sync provide smooth gameplay on compatible displays by eliminating tearing.
Why is the hertz rate important on a gaming monitor?
The refresh rate of a monitor determines how many images it can display in one second. For example, a 14Hz monitor can display 144 frames per second. This can result in a smoother experience and potentially higher FPS!
Gaming Chairs
Are gaming chairs worth it?
Gaming chairs are definitely worth the investment for those who game for hours. A good gaming chair helps maintain correct posture, and they have cool designs that elevate your gaming setup.
What is the best gaming chair for me?
It greatly depends on your height and weight, and your budget. More expensive chairs provide wider options and adjustments, as well as higher quality materials and exciting designs. We take great pride in the creative designs and affordability (and great comfort) of our chairs!
Does a gaming chair help you win games?
Unfortunately no. However, a good quality gaming chair allows for better posture & lumbar support, which really makes a difference on your well-being over elongated periods of time. This will put less stress and fatigue on your body which should reduce strain and increase comfort for long gaming sessions.
Are gaming chairs designed only for gaming?
Not at all. Gaming chairs are suitable for offices, meeting rooms, and various other spaces (cafes, recreational spaces, and more). It all comes down to the design and how it can fit your use case scenario.
Do I receive the gaming chair assembled?
The chair will be delivered in the box unassembled, but you will have clear instructions for assembly.
Where can I buy your gaming chair?
You can buy either through our resellers or our website!
Monitor Arm
Are monitor arms worth it?
Yes they are – they help you maintain a good posture in keeping your set-up ergonomic. They give you the control to adjust your monitor’s height and angle, and save you space, especially if you have more than one monitor. They also optimize your desk set-up with cable management. So many benefits!
What is the best monitor arm for me?
The main thing to consider is VESA Compliance first, then the size & weight of your monitor(s). You need to consider the mounting options and the space behind your desk. Finally, choose whether you want the spring or gas option — the last offers a smoother movement.
Do monitor arms work with any monitor?
Twisted Minds Monitor Arms are universal and compatible with all VESA types.
Gaming Desk
Are gaming desks worth it?
Oh yeah. Gaming desks are designed to maximize the versatility of a gaming setup. This includes space for multiple monitors, RGB lighting, wireless chargers, a cup holder, multi-layered tops, adjustable height, and space for a gaming PC and consoles. Plus they come in a variety of colors, materials, shapes, and sizes, and are also available to fit different spaces. They are as dynamic as they are durable and functional…., especially ours.
What is the best gaming desk for me?
First, you need to consider the hardware you plan to place on the desk, such as the number of monitors, consoles, computers, keyboards, and mouse pads. You also need to measure the space available in your personal space to ensure the desk itself fits. Lastly, you might take into consideration any extra features like design, lighting, and adjustment layers.
Shipping & Returns
Where do I return Twisted Minds products?
We hope the day never comes, but in case it does we are here to support you in the process. You can return or replace products by shipping them to the below addresses.
TwistedMinds RMA Facilities
Where can I buy Twisted Minds products?
Twisted Minds products can be purchased from the authorized resellers here.
Who pays for the shipping of damaged or refunded products?
If you purchased from our Twisted Minds website, then we will cover the charges! If purchased from any of our authorized resellers, they will help you return and refund.