Terms & Conditions

PRIVACY AND DATA PROTECTION POLICY

This privacy and data protection policy ("Privacy Policy”) sets out the basis on which any Personal Data (as described below) we collect from you or other sources or that you provide to us will be handled by us in connection with your access and use of our Twisted Minds website and our services provided therein.

Upon your use and/ or subscription on our Platform, you have expressly consented to the use of your Personal Data as described below.

You have the right to withdraw your consent on the process of your Personal Data by informing us through Contact. The use of your personal information based on your prior consent will not be impacted by this withdrawal.

References in this Privacy Policy to "we" (or similar) are references to Twisted Minds References to "you" (or similar) are references to you as an individual or legal entity as the case may be.

PERSONAL DATA COLLECTED FROM YOU

We may collect and process the following “Personal Data” about you:

  • Data that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform, subscribing to our services, posting material or requesting further services, including without limitation, your name, phone number, email, address, payment details, voice, picture, data about your computer or devices;
  • Data you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;
  • Information you provide us, or that we may collect from you, when you report a problem with our Platform;
  • Information and data you provide by applying to job vacancies;
  • A record of correspondences when you contact us;
  • Details of transactions you carry out through our Platform and of the fulfilment of your orders;
  • Any other data we consider necessary to enhance your experience on the Platform.

In the event where any of the Personal Data held with us is incorrect or incomplete, please let us know as soon as possible.

USE OF PERSONAL DATA

We may use the Personal Data held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • To provide you with an omni channel experience and location-based services, such as advertising, search results, retargeting campaign on different platforms, and other personalized content;
  • To carry out our obligations arising from your access to our Platform;
  • To improve our Platform and services provided therein and to deliver a better customized experience to you;
  • To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
  • To notify you about changes to our Legal Terms and/or our services on the Platform;
  • To administer and manage our incentives programs and fulfil your requests for incentives;
  • For any other reason which we deem necessary to enhance your experience of the Platform.

Regardless of the recipient, we will only disclose your Personal Data to them on a strictly need-to-know basis and only to the extent required to fulfill the purposes identified in this policy.

STORAGE & PROCESS OF PERSONAL DATA

The Personal Data that we collect from you will be stored in a secured manner and in pursuance of the applicable laws and regulations.

The Personal Data will be transferred, stored, processed, and used by the staff who work for us or for one of our suppliers and who may be engaged in the fulfilment of your order, the processing of your payment details and the provision of support services. The Personal Data may be also transferred, stored, processed, and used by our affiliated and/or non-affiliated businesses and service providers in pursuance of the applicable laws and regulations.

Your Personal Data will be safeguarded and treated securely and in accordance with the applicable laws and regulations. We take all reasonable measures to protect the Personal Data against unauthorized access or alteration, disclosure, or destruction. We will store your Personal Data for as long as necessary to fulfil the purposes indicated in the Legal Terms or as otherwise permitted or required by the applicable laws and regulations.

You shall at all times protect yourself against unauthorized access to your password and to your devices used to access our Platform. We shall not be responsible for any unauthorized access or alteration, disclosure, or destruction of your Personal Data or other information if your password is compromised due to any reason attributable to you. We shall not be responsible or liable for any Personal Data breaches of our, or any supplier’s, or affiliated and/or non-affiliated businesses, or service providers’ storage or cloud storage systems by nefarious acts of third parties, including hacks and other unauthorized access which overcomes the safeguards we have put in place to protect the data stored therein.

COOKIES

We use cookies on our Platform. To find out more about the cookies we use and the purposes that we use them for, please refer to our cookie policy, which can be found here -.

YOUR RIGHTS

In accordance with the applicable laws and regulations, you have the following rights as a data subject:

  • You may request access to your Personal Data and request that it be rectified or erased. When you update any of your Personal Data, we may retain a copy of the prior version for our records for compliance purposes.
  • You also have the right to request that processing of your Personal Data be restricted or to object to the same.
  • You have the right to portability of your Personal Data.
  • Where processing of your Personal Data is based on your consent, please note that you may withdraw your consent at any time, without affecting the lawfulness of processing based on your consent carried out prior to your withdrawal of the same.

However, some of the above rights are subject to specific conditions dictated by the applicable data protection legal framework. So, if your specific situation does not meet these conditions, we will unfortunately be unable to comply with your request.

To exercise your rights, please Contact. To process your request as efficiently as possible, we may ask you for certain additional information to confirm your identity and/or assist in locating the Personal Data that forms the subject matter of your request.

CONTACT US

If you have any questions or requests regarding our processing operations with your Personal Data under this Privacy Policy, including exercising your rights, as outlined above, you may contact us on the following Contact.

 

SHIPPING

We offer free shipping to GCC (UAE, KSA, Kuwait, Qatar, Oman, Bahrain).

We ask for 1-2 days of processing and handling time for orders.

Delivery time is between 1-7 business days for purchases, and tracking number will be shared on dispatch.

Any pre-order is subject to its own timetable, available on the product page.

RETURNS

DOA – Dead on Arrival — if merchandise is Dead on Arrival, it means the item does not work or has an issue.

Contact us at CS@Twistedminds.co and let us know whether you’d like to return your product for either a refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

Twisted Minds team will reach out to you within 24 hours or the next business day and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

If the purchase was made from our Twisted Minds website — upon approval of the return, please ship the unit safely with your RMA form inside the shipment to our return center below. Shipping charges will be covered by Twisted Minds on both ends.

Twisted Minds RMA Facilities are mentioned below. Authorized resellers are mentioned below

If purchased from a reseller — return item to the reseller, and they will contact the Twisted Minds team and handle the return.

FOURTEEN (14) DAYS RETURN POLICY

If for whatever reason, you are not satisfied with the purchased merchandise, you may return the product within 14 days of the purchase date.

Contact us at CS@Twistedminds.co and let us know whether you’d like to return your product for either refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

The Twisted Minds team will reach out to you within 24 hours, or by the following business day, and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

WARRANTY

If your purchased merchandise has a warranty issue, kindly contact us at CS@Twistedminds.co and let us know whether you’d like to return your product for either a refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

The Twisted Minds team will reach out to you within 24 hours, or by the following business day, and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

If the purchase was made from our Twisted Minds website — upon approval of return, please ship the unit safely with your RMA form inside the shipment to our return center below. Shipping charges will be covered by Twisted Minds on both ends.

Twisted Minds RMA Facilities are mentioned below.

If purchased from a reseller — return to the reseller, and they will contact the Twisted Minds team and handle the return.

Refund and Returns

The RMA process may take 1-3 business days to process, and a refund will be issued back to your original payment method. Please allow 10 – 14 business days to see the amount credited back into your account (this may take longer depending on your country of purchase).

Please return all items with the original packaging, and ensure everything is properly secured to ensure the safety of the product while in transit.

Replacements

Once the unit is returned, we will ship out a replacement and you'll receive the shipment notification as soon as it is made available. If the same model of purchase is not available, we shall replace it with a similar or higher model. It will take around 3-5 business days to deliver once the replacement has been shipped out. If you purchased from a reseller, they will handle the replacement process for you.

Please note: Returned merchandise must have an authentic serial number (for electronic items) and an authentic receipt from the authorized reseller or directly from our Twisted Minds website.